Summary , which reads customer messages

piloyniloy12@g

industry-relevant responses. business. Macro Suggestions forAdmins: AI automatically analyzes agent comments, tickets and frequent replies,suggests new macros, identifies gaps in existing macros and modifies them,while simplifying the approval process. Result: significant time savings increating macros and analyzing usage. Intelligence is present throughout theentire customer journey, as well as in the experiences of agents andadministrators. Now incoming messages and emails can be automatically analyzedby our proprietary large language model, to understand customer intent andsentiment (in 19 languages ). These tools help resolve issues in real time. Byeliminating manual sorting tasks, team availability increases significantly(especially useful

during busy periods) and operational costs are reduced. Abetter agent experience with Chinese Malaysia Phone Number List  OpenAI Recently, we also announced a partnershipwith OpenAI , providing access to features designed to harness the potential ofgenerative AI to deliver intelligent operations at scale. These featuresinclude ticket summaries, easy response rephrasing, and the ability to changethe tone and style of messages. Agents are therefore better equipped to sendquick, clear and detailed responses. Here are some of the new generative AIfeatures built into the agent workspace:  agent responses, and internal notes, then generates a summary in aninstant, right on the ticket. This solution is particularly useful when aticket is escalated

or transferred to an agent who needs to understand thesituation quickly. Development , a very useful time-saving tool, which allowsagents to enter a response in just a few words, then let the AI ​​complete themessage, for a response ready to send to the customer. Tone Shift , a new toolthat allows agents to select a message to adjust the wording instantly, to makeit more pleasant and warm, or more formal and official, depending on thecontext of the conversation. These features are available today in Early Access,and require the Advanced AI add-on . Security directly integrated into theplatform It's impossible to talk about data without talking about privacy andsecurity. We continue to improve and evolve our security, to keep up withchanges in