Multiple agents on one WhatsApp account As business expansion happens

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Many companies feel the need to increase the number of customer support representatives , but end up running into the limitations of WhatsApp Business. However, with the help of an API , ChatGuru allows you to add an unlimited number of agents working on a single WhatsApp number . So, using ChatGuru 's professional answering system , your company can become more agile and productive , with a large group of employees logging in to answer calls. Take a look at the detailed instructions to see how easy it is to keep many agents on a single WhatsApp number using ChatGuru! Multiple WhatsApps in a single system In addition to multiple agents, ChatGuru also has the answer if your tactic is to have multiple contact numbers . When using the ChatGuru platform, you can have as many WhatsApp numbers as you want in just one account, allowing you to configure exclusive lines of communication for each team or department, in whatever way is best for your strategy.

Smart and automatic funnel ChatGuru ensures that your business can create customized phases for your service flow . You can track every interaction a consumer has with your company, from initial contact to final purchase, with the help of an intelligent, automated funnel. By keeping an eye on how customers act, you can assess your business's progress and build stronger initiatives. This funnel can be fed both from consumers' interactions with agents and from conversations Industry Email List with chatbots. Custom campaigns With ChatGuru 's robust functionalities , smart filter data can be used in conjunction with chatbots to create effective marketing campaigns. Using just one command, you can perform a series of automatic tasks. Some examples include communication (sending messages or adding tags), sales progression (moving to the next stage of the sales funnel), and other use cases. Your company's message will be more specific and even more personal through the use of personalized campaigns.



Customizable fields Using ChatGuru , your company can create many custom conversation fields and associate them with relevant data. For example, you can create fields for information such as CNPJ or CPF, name, date of your most recent transaction, your email address and any other data that is important for your operation. Setting up quick responses Use ChatGuru's quick replies tool during a customer's WhatsApp conversation to make the most effective use of your team's time. The software will help your team serve consumers faster and more efficiently. In practice, using the ChatGuru system , your team will be able to save answers to the most routine questions that can be quickly and simply provided to the customer through shortcuts. This means that to provide the customer's desired service levels , agents won't even need to compose an entire sentence. Search filters One of the great advantages of the ChatGuru platform is that it has a series of resources that optimize agents' time and make service more agile , without compromising quality.